Job Description:

The Field Application Engineer (FAE) responsibilities include customer pre- and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows.

Essential Duties and Responsibilities:

– Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting.
– Install software and perform tests.
– Provide customer training.
– Write service minutes and test reports.
– Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures.
– Coordinate development activities between customer, U.S. team and factory technical liaisons.

Job Requirements:

– Bachelor’s degree in engineering or related discipline, or equivalent combination of education and work experience.
– Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders.
– Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols.
– Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired.
– Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads.
– Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems.
– Ability to communicate effectively at all levels of the organization.
– Proficient in Microsoft Office.
– Experience in Aerospace/Defense.
– Familiarity with government sales, sales to prime contractors and/or aerospace industry.
– Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required.
– Customer focused with a desire to do what is best for the customer.
– Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally.
– Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus.
– U.S. Citizenship, as required for U.S. government contracts.
– Ability to obtain and maintain a U.S. Government Security Clearance.

Job Specificity:

Travel up to 50% of the time.